The Care you Need: (931) 452-HOPE (4673)
FAQ Page2017-06-19T23:17:33+00:00

You have questions? We have answers.

Please contact us if your questions are not addressed here.

How much notice do you need for schedule changes or cancelations?2017-06-19T23:00:22+00:00

You may notify the office as soon as possible, before the caregiver arrives.

Is there any additional charges for nights, weekends, or holidays?2017-06-19T23:00:37+00:00

No upcharge for nights or weekends, but it is time-and-a-half for the 7 major holidays.

Can we recieve services at multiple locations?2017-06-19T23:00:49+00:00

Yes you can, if private pay. If you are a Choices client, you will need get approval first. We can help with that.

What is a non-medical company?2017-06-19T23:01:06+00:00

We can assist with all activities of daily living as long as they are non-medical.

Can I make changes to my schedule if something comes up?2017-06-19T23:01:35+00:00

Absolutely. We do ask that you give as much notice as possible.

Will we always have the same caregiver?2017-06-19T23:01:53+00:00

It is always our goal, but at some point, we may introduce a second caregiver.

What if Mom/Dad goes into the hospital?2017-06-19T23:02:26+00:00

We can provide care at a facility and/or Hospital at the same rate. You also have the option to put care services on-hold until they come back home.

Will medical insurance cover the cost of services?2017-06-19T23:02:46+00:00

Yes, if you have Medicaid (UHC, AG, BC) or a Long-Term Care Insurance policy.

How do we decide when or if we need services?2017-06-19T23:03:12+00:00

Can your loved one care for themselves or do they need assistance? Safety is always the first consideration. Is your loved one safe if left alone? If the answer is “just for short periods of time” or “no,” then it’s time for services.

Do I have to sign a contract for a specified amount of time?2017-06-19T23:03:27+00:00

No. You only sign an agreement to pay for services rendered. The Agreement is an at-will agreement.

What can I expect in a typical day with my caregiver?2017-06-19T23:03:57+00:00

The caregiver will assist with all activities of daily living if non-medical. Such as bathing, dressing, grooming, toileting, meal preparation, light housekeeping, laundry and linens, errands, and companionship.

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