New Hope takes protecting your data very seriously. We developed this policy to inform you of the conditions under which we collect, process, use, and protect your data. Please read it carefully to familiarize yourself with the categories of personal data that are subject to collection and processing, how we use these data, and with whom we are likely to share it.
This policy describes how you can contact us with any questions concerning your data. This policy may be amended, supplemented, or updated to comply with any legal, regulatory, case law, or technical developments that may arise. However, your data will be processed per the policy in force at the time of the data collection unless a compulsory legal prescription determines otherwise and must be enforced retroactively.
“Personal Data”: any information relating to an identified natural person or one that can be directly or indirectly identified by reference to an identification number or one or more factors specific to this person. Personal data will also encompass information defined as “Personally Identifiable Information” or “Personal Information” where local jurisdiction uses those terms.
“Us” or “our”: those entities of New Hope that are based in Tennessee (hereinafter designated as “New Hope”) for all dimensions and activities.
“You” any website or application user/visitor.
“Website” means either (1) the website where this privacy policy appears at the footer or (2) the application where this policy is linked.
We use personal data to operate, administer, and improve the website, deliver the services or carry out the transactions you have requested, improve our services, provide you with more effective customer service, perform research and analysis aimed at improving our products, services, and technologies, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, accomplish the billing function, display content and advertising that are customized to your interests and preferences, and comply with government regulations. We also use personal information about you to communicate with you about the website, transactions with you, and additional products and services you may find of value. To do this, we combine personal and non-personal information collected online and offline, including information from third-party sources. We will most likely collect your data directly (via the data collection forms on our website) or indirectly (via our service providers and technologies). We undertake to obtain your consent and allow you to refuse to use your data for specific purposes whenever necessary.
You can click on the dedicated icons of social networks, such as Twitter, Facebook, LinkedIn, and others that appear on our website. Clicking or enabling those links may allow the social network to collect or share your data. We do not control these third-party websites and encourage you to read the privacy notice on every website you visit. Social networks create a friendlier atmosphere on the website and assist in promoting the website via sharing. Video-sharing services enrich the video content of the website and increase its visibility. When you click these buttons, we may have access to the personal information you have made public and accessible via your profiles on the social networks in question. We neither create nor use any separate databases from these social networks based on the personal information you have published there. We do not process any data relating to your private life through these means. If you do not want us to have access to your personal information published in the public spaces of your profile or your social accounts, then you should use the procedures provided by the social networks in question to limit access to this information.
Occasionally, we provide links to other websites for practical and informative purposes. These websites are mostly New Hope websites; however, some operate independently from our websites and are not under our control. These websites are run by third parties with their own confidentiality recommendations or terms of use, which we strongly advise you to read. We do not accept any liability regarding the content on these sites, for the products and services that may be offered there, or for any other use thereof.
We may specifically collect and process the following types of personal data:
Information for human resource management including hiring, deployment, compensation, benefits, leave management, performance management, discipline and termination, as well as emergency contact.
Contact information you provide when you submit website information that you provide for authentication purposes.
Information that you provide when filling in the forms on the website (for example, for subscription purposes, to participate in surveys, for marketing purposes, etc.).
Transaction information you provide when you request information or purchase a product or service from us, such as your postal address, telephone number, and payment information.
Usage, viewing, technical, and device data when you visit our website, use our applications on third-party sites or platforms, or open emails we send, including your browser or device type, unique device identifier, search queries, and IP address.
Information that you provide to receive a service. Records and copies of your correspondence (including email addresses), if you contact us; and information from “posts”, comments or other content that you post on the website. Personal data identified by an asterisk in data collection forms are compulsory as these are necessary to fulfill any orders placed. Without this compulsory information, these transactions cannot be processed.
We collect some information automatically when you visit the website to personalize and enhance your experience. We collect this information using various methods, such as:
A “cookie” is a small information file sent to your browser when you visit our website and stored on your computer. This file contains information such as the domain name, the internet access provider, the operating system, and the user’s date and time of access. Cookies cannot damage your computer in any way. Cookies are not used to determine the identity of an individual who visits our website. Cookies allow us to identify your geographic location and the display language to improve your online browsing experience. They also enable us to process information about your visit to our website, such as the pages viewed and the searches made, to improve our website content, follow your areas of interest, and offer you more suitable content.
If you do not want to receive cookies from our website, you can adjust your browser settings accordingly. Each browser has a different configuration to manage your choices. These configurations are described in your browser’s help menu, which will explain how to change the settings to your desired cookie configuration.
We recommend, however, that you do not deactivate our cookies. Remember that if you block, turn off, or reject our cookies, some of our web pages will not display correctly, or you will no longer be able to use some of our services. In this case, we cannot be held liable for any consequences related to the reduced functionality of our services arising from our inability to store or consult the cookies required for their functioning, which you have declined or deactivated.
Lastly, by clicking on the dedicated icons of social networks such as Twitter, Facebook, LinkedIn, etc., if these are displayed on our website, and if you have agreed that cookies may be downloaded while you are browsing our website, the social networks in question may also download cookies to your devices (computer, tablet or mobile phone). These types of cookies are downloaded to your device only if you have consented by continuing to browse our website. You can, however, at any time revoke your consent to these social networks downloading these types of cookies. For more information, please consult our Cookie Policy.
An IP address is a unique identifier used by some electronic devices to identify and communicate with each other on the Internet. When you consult our website, we can use the IP address of the device you use to connect you to the website. We use this information to determine the device’s general physical location and to know in which geographical areas visitors are located.
The website uses Google Analytics to generate statistical reports. These reports tell us, for example, how many users consulted the website, which pages were visited, and in which geographical areas Website users are located. The information gathered via the statistics may include, for example, your IP address, the website from which you arrived at our website, and the type of device that you used. Your IP address is hidden on our systems. It will only be used if necessary to resolve a technical problem, for Website administration, and to gain insight into our users’ preferences. Website traffic information is only accessible to authorized staff. We do not use any of this information to identify visitors, and we do not share it with third parties.
We use your data specifically for the following purposes:
To present our website and its contents to you; to respond to your requests such as requests for information, searches, the newsletter, or other content; to provide the services and offers ordered on our website and in one of our area office locations; to conduct surveys and gather statistics; to personalize and enhance your experience on our website; to notify you when Website updates are available, and of changes to any products or services we offer or provide though it.to offer you our products and services, our partners’ products and services, and any other purpose we will inform you, if applicable when we collect your data.
We process your data as part of the performance and management of our contractual relationship with you, in our legitimate interest to improve the quality and operational excellence of the services we offer you or in compliance with certain regulatory obligations. Your data may also be processed based on your prior consent if, under certain circumstances, your consent is requested.
The security and confidentiality of your data are of great importance to us. This is why we restrict access to your personal data only to staff members who need this information to process your orders or provide the requested service. We will not disclose your data to any unauthorized third parties. However, we may share your data with entities within the New Hope group and with authorized service providers (for example, technical service providers hosting, maintenance, consultants, etc.) whom we may call upon to provide our services. We do not authorize our service providers to use or disclose your data except to the extent necessary to deliver the services on our behalf or to comply with legal obligations.
Furthermore, we may share personal data concerning you (i) if the law or a legal procedure requires us to do so, (ii) in response to a request by public authorities or other officials, or (iii) if we think that transferring these data is necessary or appropriate to prevent any physical harm or financial loss or in respect of an investigation concerning a suspected or proven unlawful activity. We may partner with third parties to provide advertisements to visitors through the website. These third parties only provided the information necessary to perform their services. They are only permitted to use such information to provide such services. We may also aggregate general statistics we gather about visitors, sales, traffic patterns, and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information identifying individuals.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the website or transmitted to other users of the website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other website users with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
We will store your data only for as long as necessary to fulfill the purposes for which it was collected and processed. This period may be extended, if applicable, for any amount of time prescribed by any legal or regulatory provisions that may apply.
If you have questions about the use of your personal data or a request regarding your personal data, you can contact us by writing to us at the following address: contact@newhopehc.com. Please state your last name and first name and provide your question or request. We will most likely ask you for additional information to identify you and to enable us to handle your request
